ezspin4 Privacy Policy for Malaysian Players

1 Introduction and Scope

This Privacy Policy applies to the ezspin4 website, mobile web experience, customer support channels, account services, sports betting products, live casino products, slots, instant games, and related features. It applies whenever a user visits ezspin4, creates an account, contacts support, enters a promotion, sets a responsible gambling limit, or completes a deposit or withdrawal.

In this policy, ezspin4 acts as the organisation responsible for deciding why and how personal information is processed in connection with the platform. We handle information in accordance with applicable privacy and data-protection requirements, including relevant principles under Malaysia's Personal Data Protection Act 2010 where those requirements apply.

By using ezspin4, you acknowledge that your information will be handled as described in this policy. This Privacy Policy should be read with the ezspin4 Terms & Conditions and Responsible Gambling policy.

2 Definitions

For the purpose of this ezspin4 Privacy Policy, the following expressions have the meanings stated below:

• Personal information means information that identifies an individual directly or can reasonably be linked to that individual.
• Account information means details connected with an ezspin4 membership, including profile, verification, preference, balance, and transaction records.
• Processing includes collecting, recording, organising, storing, reviewing, changing, sharing, restricting, deleting, or otherwise using information.
• Service provider means an organisation engaged to provide payment, verification, fraud prevention, hosting, security, analytics, or customer support services for ezspin4.
• User means a visitor, applicant, registered player, or former member who interacts with ezspin4.

3 Information We Collect

The categories of information collected by ezspin4 depend on how you use the platform. We may collect the following:

• Identity information: full name, date of birth, nationality, MyKad or passport details, photographs, and identity-verification results.
• Contact information: residential address, email address, mobile number, and communication preferences.
• Account credentials: username, encrypted password records, authentication history, security questions, and multi-factor authentication status.
• Financial information: deposit and withdrawal history, masked payment details, bank or eWallet account ownership evidence, transaction references, and MYR account balances.
• Gaming information: sports bets, EPL or Liga Super Malaysia selections, live casino activity, slot play, bonus use, wagering patterns, session length, wins, losses, and account limits.
• Technical information: IP address, browser type, device identifiers, operating system, approximate location, login records, language settings, and security events.
• Communications: live-chat messages, support emails, complaint records, survey responses, and notes created when ezspin4 assists you.
• Responsible gambling information: deposit limits, loss limits, cool-off requests, self-exclusion status, and risk indicators identified through account activity.

4 How Information Is Collected

ezspin4 collects information directly when you register, update your profile, verify your identity, deposit MYR, request a withdrawal, contact support, select a promotion, or activate responsible gambling controls. Information may also be generated automatically when you browse the platform, log in, place a bet, play a game, or interact with security features.

Some information is received from payment and verification partners. For example, when a player uses Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, or FPX, ezspin4 may receive transaction status, reference information, account-holder confirmation, and fraud-screening results. We do not require payment providers to disclose information unrelated to the transaction.

Where supported cryptocurrencies are used, ezspin4 may process wallet addresses, blockchain transaction identifiers, confirmation status, conversion rates, and equivalent MYR values. Public blockchain records may remain publicly available independently of ezspin4.

5 Purposes of Data Processing

ezspin4 processes personal information for legitimate and defined operational purposes, including:

• Creating, administering, securing, and closing ezspin4 accounts.
• Confirming that users meet the 21+ age requirement and account eligibility rules.
• Completing identity checks and preventing identity theft, payment fraud, collusion, bonus abuse, and money laundering.
• Processing MYR deposits, withdrawals, reversals, bonuses, cashback, and transaction enquiries.
• Recording bets and games, calculating results, settling balances, and resolving disputed outcomes.
• Operating live chat, handling complaints, responding to account questions, and improving customer support.
• Applying deposit limits, loss limits, cool-off periods, self-exclusion, and other responsible gambling safeguards.
• Monitoring platform reliability, investigating security incidents, and maintaining technical performance.
• Meeting accounting, audit, legal, regulatory, and record-keeping requirements that apply to ezspin4.
• Sending service notices and, where permitted, marketing communications reflecting user preferences.

Depending on the circumstances, processing may be necessary to perform the ezspin4 user agreement, comply with an applicable obligation, protect users and the platform, pursue legitimate operational interests, or act with the user's consent. Where consent is relied upon, it may be withdrawn, although withdrawal does not affect processing already completed lawfully.

6 Payments, KYC, and Fraud Prevention

Identity and financial checks protect both users and ezspin4. Before allowing certain withdrawals or account functions, ezspin4 may request a MyKad or passport, proof of address, a payment ownership record, or other reasonable verification material. Submitted documents are used to verify identity, age, residency, and payment ownership and to assess potentially unlawful activity.

Automated screening may flag unusual account activity for review. Examples include rapid payment changes, repeated failed logins, inconsistent identity information, deposits from third parties, suspicious bonus activity, or transaction patterns that differ substantially from normal use. A flag does not automatically establish wrongdoing. Trained personnel may review relevant information before restrictions or further checks are applied.

Payment details are shared only to the extent reasonably required to process transactions, verify ownership, investigate disputes, prevent misuse, or meet an applicable obligation. ezspin4 does not sell bank, card, eWallet, or cryptocurrency transaction information.

7 When Information May Be Shared

ezspin4 does not sell personal information. We may disclose limited information to carefully selected recipients when it is necessary to operate or protect the platform. These recipients may include:

• Payment processors, banks, eWallet providers, card networks, and transaction-screening services.
• Identity-verification, KYC, fraud-prevention, and cybersecurity providers.
• Cloud hosting, data storage, platform maintenance, and customer support providers.
• Professional advisers, auditors, and insurers acting under appropriate confidentiality duties.
• Competent authorities or dispute-resolution bodies where disclosure is required or lawfully requested.
• A successor organisation in connection with a genuine restructuring, acquisition, or transfer of business, subject to appropriate safeguards.

Service providers are expected to use information only for agreed purposes, apply suitable security controls, and keep it confidential. ezspin4 seeks to disclose the minimum amount of information reasonably necessary for the relevant task.

8 Cookies and Device Information

Cookies and similar technologies help ezspin4 maintain sessions, remember language and display settings, secure logins, detect fraud, measure page performance, and understand how users navigate the platform. Essential technologies are required for core account and security functions.

Browser settings may allow users to block or delete cookies. Disabling essential cookies may prevent login, payment, game, or security features from functioning correctly. ezspin4 does not use cookies to obtain complete banking passwords, card PINs, or information stored elsewhere on a user's device.

Device and network information may be compared with earlier sessions to detect unusual access. For example, an ezspin4 login from a new device or unexpected region may trigger an additional identity or authentication check.

9 Security Safeguards

ezspin4 uses administrative, physical, and technical safeguards designed to protect information against accidental loss, unauthorised access, misuse, alteration, and disclosure. Measures may include encrypted transmission, role-based access controls, account monitoring, security logging, secure development practices, staff confidentiality duties, and periodic risk reviews.

No online system can guarantee absolute security. Users also play an important role by creating a strong and unique password, protecting authentication codes, logging out on shared devices, and contacting ezspin4 promptly when suspicious activity is detected.

10 Data Retention and Account Closure

ezspin4 retains information for as long as reasonably necessary to provide services, maintain accurate financial and gaming records, resolve complaints, prevent fraud, enforce self-exclusion, meet legal obligations, and establish or defend claims. Retention periods vary by information type and the reason for processing.

Closing an account does not always require immediate deletion of every record. Transaction, identity-verification, dispute, security, and responsible gambling records may need to remain available after closure. Self-exclusion information may be retained to prevent an excluded user from opening another ezspin4 account during or after the selected exclusion period.

When information is no longer reasonably required, ezspin4 will delete it, anonymise it, or restrict access in line with relevant operational and legal requirements.

11 Your Privacy Rights

Subject to applicable law and reasonable identity verification, an ezspin4 user may have rights relating to personal information. Certain requests may be limited where retention is required for financial records, fraud prevention, responsible gambling, dispute handling, or another lawful purpose.

To exercise an available right, contact ezspin4 using the plain-text email shown in Section 15. We may request reasonable proof of identity before disclosing or changing account information. This protects users from unauthorised requests.

12 International Processing

Some service providers supporting ezspin4 may process information outside Malaysia. This may occur when hosting infrastructure, identity-verification systems, security services, or specialist support functions operate across multiple jurisdictions.

Where information is processed internationally, ezspin4 seeks to use contractual, organisational, and technical safeguards appropriate to the nature of the information and the associated risk. Privacy rules in another jurisdiction may differ from Malaysian requirements, but service providers remain subject to agreed confidentiality and security responsibilities.

13 Age Restriction and Responsible Gambling

ezspin4 is strictly for users aged 21 and above. We do not knowingly permit minors to create accounts or use gambling services. Age-verification measures may include identity-document checks and payment ownership review. If ezspin4 identifies an underage account, the account will be restricted and handled in accordance with applicable requirements and our platform rules.

Information relating to deposit limits, loss limits, cool-off periods, or self-exclusion is treated as sensitive account information and used to apply safeguards. Responsible gambling records may be retained even after account closure where necessary to honour an exclusion or prevent circumvention.

More information about limits, self-exclusion, and support is available on the ezspin4 Responsible Gambling page.

14 Changes to This Privacy Policy

ezspin4 may update this Privacy Policy to reflect changes in platform features, payment options, security practices, legal requirements, or data-processing activities. The current version will remain available on this page with its effective date.

Where a change materially affects how personal information is used, ezspin4 will provide an appropriate notice through the platform or another available communication channel. Continued use after an update is subject to the revised policy and the applicable ezspin4 Terms & Conditions.

15 Contact Us

Questions, complaints, correction requests, or other privacy enquiries may be directed to the ezspin4 support team. Please describe your request clearly and include only the information needed for us to identify the relevant account and respond.

This Privacy Policy is effective from 1 January 2026. For information about account use and transaction rules, read the ezspin4 Terms & Conditions.